FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, the product you receive will be the same as the one shown in the picture. We take great care to ensure that our product images accurately represent the items we sell. However, please note that slight variations in colour or texture may occur due to lighting, screen settings, or manufacturing differences and tolerances. If you have any concerns or questions, feel free to reach out to our customer service team, and we’ll be happy to assist you!

Why is my order delayed?

Most of the time your order will be completed without any issues. However, there may be the odd occasion where there is a delay. You can track your order online using your customer tracking reference. Failing this our friendly customer service department would be happy to help you out visit contact us page for more information.

How do I cancel an order?

We appreciate your custom however, in some circumstances, it is possible that you may have already placed an order elsewhere or have no need for the item anymore. If this is the case you can easily cancel your order by email hello@thatguru.co.uk or simply visit our contact us page for more information.

How do I change my order?

Something not right? In the instance that you wish to amend an order. Simply contact us on hello@tillrollguru.co.uk with your order number which you can find on your confirmation email. We will be more than happy to make any adjustments providing your order has not already left the warehouse.

CONTACT US FOR ANY QUESTIONS